Turndown service is a luxury hospitality offering provided by hotels and resorts to enhance guests’ comfort and experience during their stay. It involves preparing a guest’s room for the night, typically performed in the evening while guests are out for dinner or another activity. This service goes beyond standard housekeeping duties and focuses on personalized touches to elevate the guest experience. The term “turn down the bed” refers to the procedure of lowering the bed sheets to sleep in it. High-end hotels commonly provide turndown service, which includes a quick cleaning and refreshing of the room.
Honeymoon turndown is a special service offered by hotels and resorts to newlyweds during their honeymoon stay. It involves preparing the room for a romantic atmosphere. The traditional practice is to turn down the bed, pull the blanket back, leave a chocolate on the pillow, and provide more clean towels if needed. The purpose of turndown is to make it easy for the guest to return to the room and slide right into bed.
Turndown service is a sophisticated service that would not cost a hotel, motel, or cruise ship much but is highly helpful to get ultimate guest satisfaction. Some highlights of a honeymoon suite include a jacuzzi or whirlpool tub, which allows guests to relax and unwind after a long day of exploring or celebrating their wedding.
Additional amenities such as a mini-bar, complimentary drinks, and extra amenities like a jacuzzi or whirlpool tub may also be available. In summary, turndown service is a crucial aspect of the hospitality industry, ensuring guests have a comfortable and enjoyable stay.
📹 How to provide turn down service
This video demonstrates the process steps in providing turndown service in a hotel guestroom. Example content from Basic Level …
Why do hotels leave chocolate on your pillow?
Hotels often give guests chocolate or mint on their pillows. It’s a nice tradition. A sweet treat before bed to make your dreams sweeter. But where did it start? The answer involves a Hollywood star and a St. Louis hotel.
Cary Grant’s influence. Cary Grant, one of the funniest actors of his generation, started the tradition at the Mayfair Hotel (now the Magnolia St. Louis) in downtown St. Louis. The story goes that Cary Grant was trying to win over a lover by leaving chocolate from his penthouse suite to the bedroom, with a love letter attached. Grant thought chocolate was a way to win a woman’s heart. Josh Chetwynd, author of The Book of Nice. A Nice Book about Nice Things for Nice People explains the story. The chocolate on the pillow was no longer popular at the Mayfair, so the hotel stopped the tradition. Many guests were disappointed because they valued the history and tradition of the Mayfair. However, the Mayfair was relaunched as the Magnolia St. Louis in August 2014, and hotel management brought back this St. Louis-born tradition. The Magnolia now offers chocolates from Bissingers, one of the best chocolatiers in the country, as part of its turndown service.
What does turn down mean in a relationship?
To refuse or reject someone or something. Copyright © HarperCollins Publishers. Copyright © HarperCollins Publishers. Webster’s New World College Dictionary, 4th Edition. Copyright © 2010 Houghton Mifflin Harcourt. All rights reserved.
What is romantic turndown service for couples?
In many countries, a chocolate or mint is sometimes left on a turned-down bed. Some hotels have more elaborate turndown services, like bedtime stories for children and cocktails for couples.
^ Juliana Shallcross (July 8, 2011), Our Set List for the Ultimate Hotel Turndown Service, retrieved Jan 1, 2014, archived from the original on Jan 8, 2014, retrieved Jan 1, 2014 CS1 maint: unfit URL (link); ^ Sukel, Kayt (July 13, 2006). Mozart played on kazoos? Welcome to Salzburg! The Christian Science Monitor. Christian Science Publishing Society. Retrieved May 7, 2013. Lewis Grizzard (June 11, 1988). Motel 6’s voice is believable. The Press-Courier. Thomson Newspapers. Retrieved May 7, 2013.
What to expect from a turn down service?
The housekeeping staff performs turndown service in the evening, usually between 5 pm and 9 pm. During this service, the staff will tidy the room, change the linens, and turn down the bed. They may also leave a small treat, like chocolate, on the pillow or bedside table. Turndown service is a luxury hotel must. It makes guests feel pampered and relaxed, so they can retire to a comfortable and inviting room at the end of the day. Guests feel taken care of when they return to a clean and organized room after a long day.
History of turndown service. Turndown service is an upscale hotel amenity with a long history. It started in the Victorian era. Luxurious hotels and wealthy families started offering turndown service to make guests feel comfortable.
Do couples go to bed together every night?
5 Benefits of Going to Bed at the Same Time as Your Spouse. The Sleep Foundation says that 60% of American couples sleep together. The other 40 percent will be discussed later. Sleeping at the same time as your spouse can be good for your health. Here are 5 benefits.
1. Intimacy. Sharing a bed with your partner is good for your physical intimacy. Sharing a sleep schedule builds intimacy. Not just sex, but also a connection.
Do I tip for turndown service?
How much should you tip your hotel housekeeper? The American Hotel & Lodging Association says guests should tip housekeeping $1 to $5 per night for mid-range or business hotels. For luxury hotels, leave a little more. For houses, villas, or large suites, leave $10 to $20 per night. The bigger the mess, the more you should tip. If your kids are hungry, an extra $5 is fine. If you’re traveling with a pet, the same applies.
Tipping Etiquette. There are several ways to tip your housekeeper. If your room is cleaned daily, leave a little something each day.
Always tip in cash (no gift cards or homemade items—that’s tacky) and leave your tip in an obvious place. The desk and nightstand are good spots; don’t leave tips on the bed. Tips can get lost as the sheets are changed. If the hotel provides stationery, leave the money in an envelope with a note of thanks.
What is turning down service?
Hospitality (hotel): In a hotel, a turn-down service is when the room is made ready for the guest to sleep in. This includes turning back the comforter on the bed, turning down the lights, and so on. Turn-down service is done in the evening. Turn-down service is done in the evening. The turn-down service will also close the drapes and turn off the light. All superior rooms have a nightly turn-down service.
Should you tip for turndown service?
Front Desk Clerks: They’re not usually tipped because they’re not the owners or managers. Also, they’re cashiers. Tips for other employees can be routed to them, but always put these tips in an envelope with the intended recipient on the front.
Door Staff: $1-2 for help with luggage or to hail a cab.
Valet Staff: $1-2 for retrieving a vehicle; at least $20 (more in larger cities or fancier hotels) when dropping off to keep it up front.
Should I tip turn down service?
Front Desk Clerks: They’re not usually tipped because they’re not the owners or managers. Also, they’re cashiers. Tips for other employees can be routed to them, but always put these tips in an envelope with the intended recipient on the front.
Door Staff: $1-2 for help with luggage or to hail a cab.
Valet Staff: $1-2 for retrieving a vehicle; at least $20 (more in larger cities or fancier hotels) when dropping off to keep it up front.
What is the point of turndown service?
Turndown service is when a hotel or motel gets a guest’s room ready for the night. The service is done in the evening, so guests can go to bed easily when they get back to their room. A turndown service makes guests feel at home. We’ll teach you everything you need to know about turndown service and show you how to implement it in your establishment. Turndown service is a nighttime procedure to prepare a guest room. The process involves cleaning and preparing the room. Turndown service varies by location, but here’s what it looks like:
Turn Down the Bed: Remove excess pillows and fold the duvet and top sheet down. Clean the Room: Remove loose items such as trays and empty bottles. Replace Towels: Change used towels with new dry towels. Place turndown amenities. Leave a chocolate or breakfast menu for guests. Close curtains and turn off lights.
📹 Housekeeping | Evening Turndown Service | turndown service in housekeeping | turndown service
The evening boy takes the status report of the floor from the desk. Takes the floor key/card and sign for it. Take a round of the floor …
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